Returns & Exchanges

At BikesOnline US, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear to ensure you are completely satisfied with your purchase. If your new equipment isn't the perfect fit, we provide a streamlined process for returns and exchanges to get you back on the road.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive your RMA authorization.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all components, manuals, and tools are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup for oversized bike boxes.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned gear to verify its condition, we will process your refund or exchange within 3-5 business days.